Privacy Policy
This Privacy Policy describes how Chefy (ABN 25223140735) (Chefy, we, us or our) collects, uses, and discloses your personal information when you use our website and services.
By accessing or using our website and services, you acknowledge this Privacy Policy and consent to the handling of your personal information as described below, subject to your rights under applicable law.
1. Scope
This policy applies to personal information collected through our website, product experiences, onboarding, support channels, sales interactions, and other communications referencing this policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details such as your name, business name, role, email address, phone number, and billing contact information.
- Account and usage data such as login details, account preferences, page interactions, feature usage, and diagnostic events.
- Transaction and commercial data such as order, subscription, invoicing, and payment-related records (payment card processing is handled by third-party payment providers).
- Technical data such as IP address, browser type, device identifiers, operating system, referral source, and cookie identifiers.
- Support and communication data such as support requests, feedback, and other communications you send to us.
3. How We Collect Information
- Directly from you when you contact us or use our services.
- Automatically through cookies, analytics, logs, and similar technologies.
- From third parties such as integration partners, payment providers, and publicly available sources where permitted.
4. Why We Use Personal Information
We use personal information to:
- Provide, maintain, and improve our products and services.
- Manage accounts, onboarding, and customer support.
- Process transactions, billing, and contractual obligations.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Send service communications and, where permitted, marketing communications.
- Comply with legal obligations and enforce our terms.
5. Legal Bases
Where applicable, we process personal information based on one or more legal grounds, including performance of a contract, legitimate interests, consent, and compliance with legal obligations.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate our site, understand usage, personalize content, and improve performance. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.
7. Disclosure of Personal Information
We may disclose personal information to:
- Service providers that help us operate our business (for example, hosting, analytics, customer support, communications, and payment processing).
- Professional advisors and auditors where needed for business and compliance operations.
- Authorities, regulators, and law enforcement where required or permitted by law.
- Successors in connection with a merger, acquisition, financing, or sale of all or part of our business.
We do not sell personal information.
8. Data Retention
We keep personal information only as long as needed for the purposes set out in this policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.
10. International Data Transfers
Our service providers and systems may operate in multiple countries. When personal information is transferred across borders, we take reasonable steps to ensure it is handled in line with applicable privacy laws.
11. Your Privacy Rights
Subject to applicable law, you may have rights to access, correct, update, delete, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time.
To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.
12. Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can take appropriate action.
13. Third-Party Sites and Services
Our website and services may link to third-party sites or integrate with third-party services. We are not responsible for third-party privacy practices, and we encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Material changes will be communicated where required by law.
Contact Us
If you have any questions about our privacy practices, please contact us at:
Last updated: 24 March 2026